NO CUSTOMER SERVICE - ONLY AUTO RELPY!

I made an order on 23 October 2022. I have not received any confirmation that my package is being packed or shipped.

As indicated on the website:

Delivery Time

Delivery takes between 7-10 working days, between 8:00am-5:00pm.

Please allow up to 24 Hours for processing of your order once payment has reflected prior to shippings

It has been 14 days+ and I have still not received a date of delivery. I made an email enquiry and was rep**** with EXACTLY the same answer. This is unacceptable.

"Thank you so much for your purchase with Crocs! Due to high demand during our last sale event, our warehouse and couriers are experiencing delays. In addition, Customer Service is experiencing higher than usual volume, resulting in longer wait times. But we don't want you to worry your order is still on its way! We're working hard to get you your order ASAP! Keep your eye out for your Shipping confirmation which will be sent once your order has been handed over to the couriers. Click on the link below to view our delivery timeframes: https://crocssa.co.za/pages/shipping-and-delivery We apologize for the delay and appreciate your patience while we work to get your order to you as quickly and safely as possible. Thank you for your support. Kind Regards CROCS Crew"

What is the hold up?? What could possibly take this long? Why can I not get a decent answer to why this is taking so long?