Most Terrible Refund Service Experience

I bought 3 pairs of crocs online on the sale. For 1 of the pairs, Crocs could not fulfill the order as they indicated they were out of sizes, notwithstanding that their system indicated that the size was available. This I totally understood, this was on 24 June 2022. The refund did not automatically come back into the purchasing card. As I was busy the following week, I did not follow up.

On 4 July 2022, I requested a refund, which was supposed to take 2-5 working days. I followed up on 8th July 2022 and discovered that absoluteky nothing has been done and I was promissed that the issue has been escalated and will be resolved expediciously. On Monday 11 July 2022 afternoon, I follow up again and nothing has been done. It was only when I refused to drop the phone and insisted that they process the refund that things were processed.

I buy on online a lot, this is the most painful refund I have ever obtained. Terrible terrible terrible.... And its the 1st time i am wring on hello peter, cause wow, I had had it....