Lack of Customer Service is Unforgivable!!!

Crocs SA has the absolute worst customer service I have encountered in my entire life. I have ordered 4 pairs of shoes with their Croctober promotion on 23rd October. They have since received no real update as to where my order is and when I can expect to receive it. All emails to customer service is ignored and eventually an automated email is sent. If you're going to do a big promotion/sale during your birthday month then make sure you put as much plannning into your customer service protocols as you seem to be putting into your promotional events. Don't ignore your customers just because you are a big brand and get away with it. I have always liked the brand but this is the absolute last time I will ever purchase from them. Customer service sucks and they have no regard for paying customers. I will not recommend them to anyone within my circles and will make sure people know how terrible this seemingly "cool" brand really is.