Horrible Service

Purchased a pair of shoes on 24 January 2023. On 30 January I received an email to advise that my item could not be located, that I should provide my bank details and a refund will be initiated into my account. The refund will reflect 7 to 10 working days time. I queried via Facebook messenger and the response I received was that they were investigating my order. Every other message of mine afterwards was read and not responded to. I called the number listed. A very capable and polite lady tried to assist. I received a message from Payfast to say my refund was processed. Another message from Crocs to request that I wait 7 to 10 working days for the money to reflect. This is service is extremely unacceptable and a terrible reflection on the brand.