MR
Marlize R
1 reviews | Active since Feb 2023
20 Feb 2023, 13:46
Getting no response and no refund
Ordered a pair of crocs online on 30 January 2023 and payment went through. Got no updates regarding shipping, delivery etc. So I emailed Crocs Support on 9 February regarding the staus of my order and was advised that there is no stock available on the item purchased. I was asked to supply my banking details in order for them to process a refund. Its already 20 February 2023 and I have not yet received a refund and no one is replying to my emails. With the looks of all the reviews on hello peter it seems like Crocs SA is a **** and *****ing customers money. Will never in my life order again online from Crocs. The worst company ever!
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Crocs South Africa's replyOfficial
20 Feb 2023, 14:09Hi Marlize, I'm sorry to hear about your frustration. I'm from the dedicated Crocs customer support team here to assist. we'll make sure this gets attended to and that someone from our team contacts you as soon as possible.
Crocs South Africa's reply20 Feb 2023, 14:09
Official
Hi Marlize, I'm sorry to hear about your frustration. I'm from the dedicated Crocs customer support team here to assist. we'll make sure this gets attended to and that someone from our team contacts you as soon as possible.