RB
Raoul B
1 reviews | Active since May 2018
31 Jul 2019, 18:59
Don't buy online. Service is pathetic!!!!
More than 14 working days and still no delivery. Call centre staff are abrubt and have a different reason for the delay every time you call.
No emails with updates... Absolutely no communication.
Will never shop online again.
If you can't supply... Refund my money.
Helpful (0)
Replies (2)0
Replies (2)
Crocs South Africa's replyOfficial
19 Aug 2019, 07:20Hi Raoul
We apologize for the delay and inconvenience , we have noticed that your query has been sorted.
Should you have any issues, queries or questions; please do not hesitate to contact us directly.
We apologize for the delay and inconvenience , we have noticed that your query has been sorted.
Should you have any issues, queries or questions; please do not hesitate to contact us directly.
Crocs South Africa's reply19 Aug 2019, 07:20
Official
Hi Raoul
We apologize for the delay and inconvenience , we have noticed that your query has been sorted.
Should you have any issues, queries or questions; please do not hesitate to contact us directly.
We apologize for the delay and inconvenience , we have noticed that your query has been sorted.
Should you have any issues, queries or questions; please do not hesitate to contact us directly.
RB
Raoul B's updateReviewer Update
19 Aug 2019, 19:43Thank you for your reply. I have some feedback for the consumers regarding my post
1.) I contacted the online call centre twice before I turned to hellopeter
2.) After the third call I was eventually told that the item I ordered was defective and could not be delivered. I was then allowed to choose any replacement item from the website to apologize for the inconvenience caused
3.)My replacement order was captured on the 7th August...and I was promised delivery in 3 to 4 working days....to date I have received nothing
4.)Conclusion....Pathetic service from Crocssa...I will never recommend using the online store to anyone!
1.) I contacted the online call centre twice before I turned to hellopeter
2.) After the third call I was eventually told that the item I ordered was defective and could not be delivered. I was then allowed to choose any replacement item from the website to apologize for the inconvenience caused
3.)My replacement order was captured on the 7th August...and I was promised delivery in 3 to 4 working days....to date I have received nothing
4.)Conclusion....Pathetic service from Crocssa...I will never recommend using the online store to anyone!
RB
Raoul B's update19 Aug 2019, 19:43
Reviewer Update
Thank you for your reply. I have some feedback for the consumers regarding my post
1.) I contacted the online call centre twice before I turned to hellopeter
2.) After the third call I was eventually told that the item I ordered was defective and could not be delivered. I was then allowed to choose any replacement item from the website to apologize for the inconvenience caused
3.)My replacement order was captured on the 7th August...and I was promised delivery in 3 to 4 working days....to date I have received nothing
4.)Conclusion....Pathetic service from Crocssa...I will never recommend using the online store to anyone!
1.) I contacted the online call centre twice before I turned to hellopeter
2.) After the third call I was eventually told that the item I ordered was defective and could not be delivered. I was then allowed to choose any replacement item from the website to apologize for the inconvenience caused
3.)My replacement order was captured on the 7th August...and I was promised delivery in 3 to 4 working days....to date I have received nothing
4.)Conclusion....Pathetic service from Crocssa...I will never recommend using the online store to anyone!