Do not use Crocs online - awaiting refund after a month

If I could give negative stars, I would.

I bought a pair of crocs online as a gift but they sent a size too small because their sizing is weird. It took a long time to get them to collect the shoes which were not worn or anything but then I was told that it would take 14 days to do a quality check. How does an unopened pair of shoes take 14 days to be assessed??? I received an email about the return on 29th June but apparently this email was just for the collection. In another email I received, it stated that we, as the customers needed to print out 4 copies of the label for collection purposes. I have returned many things that I bought online before but never have I ever been requested to print out labels. One of the consultants that I spoke to said it was not necessary and upon collection, the driver also said it was not necessary. Nobody really knows what the processes are at the call center. After the shoes were collected, I called to call center to find out the refund status update. Nothing has been done to date. I bought the shoes via payjustnow, the second installment went off already even though I had returned the shoes before the installment was due to go off. When I contacted payjustnow, they told me that Crocs has not sent them any emails for any refunds to be processed. I have had refunds processed via payjustnow before and it is usually quick so the problem lies on Crocs' side. I will never buy anything from this company again and urge everyone else to not use their website to do any purchases because if something is wrong, it will take a very long time to fix. The only thing that they are good at is apologising, as if that fixes anything. I called to speak to managers but then they always are on other calls. I was assured a few times that the consultants would call me back but no one ever returns the calls. A manager by the name of Rushana Jordan was supposed to call me today immediately after the call she was on this morning ended. The pathetic part is that when you ask them any questions, they answer saying that they do not know. Where is the training and knowledge base that they can refer to? When I called a few days, the girl I spoke did not put me on hold while she was trying to figure out what was going on. She literally knew nothing. I could hear her speaking to her other colleagues asking for assistance with every question I asked her.

I am extremely disappointed and frustrated that something so simple can be made so complex.