DO NOT ORDER FROM CROCS ONLINE

I have done online shopping many times and this is the worst service I have ever received. I ordered a pair of Crocs online on the 7th of July 2020 and patiently waited the 7-10 business days. After not receiving the shoes within that time frame I sent two emails asking where the shoes were and that there was no progress in my order. I never received a response.

It was only after calling that I was told that the stock that had been sold to me was no longer in stock. I therefore accepted their offer of another pair of shoes. I then considered the matter resolved.

Unfortunately, this was not the case. I have yet to receive any additional information (waybill number) and the next 7-10 working days has already been exceeded. I have now sent numerous emails to ascertain what the issue is with no response.

I believe that this matter will not be resolved and all that I can do is ask for a refund which I hope will be honoured.

Save your money - save your time - don't shop at Crocs Online