RS
Roelien S

1 reviews | Active since May 2020

23 May 2020, 08:44

DO NOT BUY CROCS

PATHETIC CUSTOMER SERVICE!!! Bought a pair of boots for my daughter about a year ago, choose to wait for new stock this year because they “did not have any” to replace the faulty pair. Not only did I never heard from them again, they did not reply to any of the e-mails I sent this year after I saw that they are advertising the exact pair again!!! The lady that I dealt with up to now - Meagen Beelders - many times “forgot” about me, not replying for weeks. All attempts to get hold of her supervisor/manager ended in them not being available and promises that I will be called back (never happened). I am SO done with Crocs and just want my money back but they simply do NOT RESPOND!! I think I will have to take a legal route! So DISCUSTING!! CROCS ARE NOT INTERESTED IN CUSTOMER SERVICE, THEY CAN CARE LESS ABOUT THE CUSTOMER, THEY JUST WANT YOUR MONEY!!!

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Replies (1)
Crocs South Africa
Crocs South Africa's reply17 Jul 2020, 10:42
Official
 Good day

We apologize for the inconvenience, we will investigate and get back to you via email. 

Many thanks