Disappointing experience

To whom it may concern

I’d like to express my utterly bad experience with buying from the Online store.

I placed my order 10:30 on the 23rd of November. (Order id:19492) I received an email communication saying I can leave 24 hrs for processing and then 3 working days for delivery.

It is now been 10 working days and no communication of delivery whatsoever.

I’ve tried to phone the call centre at 12:00 on last week Friday and again today (as operating hours indicate availability until 14:00 on a Friday) to find out where my order is and I do not get any answer.

Crocs have not met my needs/expectations as a customer and I am really disappointed.

Please contact me to sort this out.