Delayed order AGAIN!!!

DO NOT , I REPEAT DO NOT order from crocs online!! Bought a pair which ended up ******..I placed a replacement order. However despite the order status indicating “complete “it has now been over 3 days & my order has still not been handed over to the courier company for delivery, I’m now even asking if I will even get my shoes . What’s more concerning is that when I reach out to your customer service team for updates, I am receiving conflicting information. Each representative (kholeka)provides a different explanation (either the Black Friday excuse or I need to wait 7-10 working days), which leaves me frustrated & uncertain about my order status. I’ve never seen such unprofessionalism..this has such been an inconvenience & waste of my time!!!