********** customer service

On the 19th of December, I contacted your support team and was informed that my order had been assigned to a picker for picking and dispatching. I was also told at that time that I could not cancel the order. However, as of today, 11 days later, the order status remains unfulfilled, and there has been no communication or update from your side.

This experience has been extremely frustrating, and trying to reach your team for assistance has been a nightmare. To make matters worse, there was no disclaimer or notification during the ordering process about potential delivery delays, which adds to the frustration.

Given the circumstances, I no longer need this order and am requesting a full refund. I also request that the refund be processed via EFT transfer, not within a 1–10 business day period. I am willing to provide proof of my account details to facilitate this process.