Crocs SA. Very unprofessional

I had a very bad experience with Crocs. I ordered almost 4 weeks ago. They then sent out an email that it will take 14days in stead of 5 due to a build up of orders. When I started emailing to ask where my order is I received no response. I then called and no one could tell me where my order is. I then asked for the manager and the salesperson told me that there is no manager. The people at Crocs are incredibly unprofessional and have no regard for their customers whatsoever. I still have not received my order and I still have no clue where in the process my order is. I hope the Crocs management sees this and reacts to it as this looks like it is the only way to catch their attention for basic customer services