Crocs SA returns

The service of crocs Sa is **********, I logged a return on the 20th June with no response I eventually called them and we did it telephonically I was told it would be collected in 2-3 business day , I called them on Wednesday to advise it has still not been collected what is the delay , the lady said she will call me back and give me feedback she never did ! I called again the afternoon I spoke to nabeel he advised that he was sorting it out and that on Thursday before 5pm it would collected I had to go print a waybill that was sent to me and rushed doing that what a inconvenience did all of that for NoThing up till now the shoes are still with and now attempt for collection I am furious as I have wasted so much airtime calling them holding for hours they are unreliable and *************