CROCS SA - DO NOT PURCHASE

I placed an order for 2 pairs of crocs in December 2024. On the 24th December 2024 only one pair of crocs was delivered. I immediately emailed crocs notifying them I have only received one pair. No response . On 31 Jan I sent a reminder email to crocs (understanding it may be festive season and not many staff ) . On the 4 Jan 2025 I sent another reminder email . On the 6 Jan I received an email from a staff member requesting pictures of my packaging so they can investigate (which I supp**** immediately on 6 Jan). I sent a follow up email on 8 Jan and I have received ZERO assistance or feedback to date . Truly frustrating and horrible service. I have to beg for a response on an item I PURCAHSED . Funny thing is I ordered before (another time ) 3 pairs of crocs on sale of which only two were delivered . It seems that crocs cannot fulfill their online orders adequately or are advertising stock they do not have . Would not recommend buying from their ONLINE store at all , all experiences thus far have been horrible .