SM
Shakeera M
1 reviews | Active since May 2021
20 Jul 2022, 10:52
Crocs SA disgusting customer service
I know the company probably won't respond because I see they haven't responded to any other reviews. Last week they mailed me the wrong size crocs, I emailed about a return the same day, it has now been a week and I have heard nothing back, not even an apology. I am disgusted with their service. I tried to call their call centre but they simply refuse to answer. Don't use their website, that's my advice.
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Crocs South Africa's replyOfficial
21 Jul 2022, 10:50Hi Shakeera,
We at Crocs SA strive to deliver an excellent customer service experience, we regret to hear that our service has disappointed you and can only imagine your frustration. We appreciate the time you took to share your concerns with us as this will help us to continue to improve our service.
Please be assured that we are investigating the matter and one of our consultants will contact you.
Regards
The Crocs Team
We at Crocs SA strive to deliver an excellent customer service experience, we regret to hear that our service has disappointed you and can only imagine your frustration. We appreciate the time you took to share your concerns with us as this will help us to continue to improve our service.
Please be assured that we are investigating the matter and one of our consultants will contact you.
Regards
The Crocs Team
Crocs South Africa's reply21 Jul 2022, 10:50
Official
Hi Shakeera,
We at Crocs SA strive to deliver an excellent customer service experience, we regret to hear that our service has disappointed you and can only imagine your frustration. We appreciate the time you took to share your concerns with us as this will help us to continue to improve our service.
Please be assured that we are investigating the matter and one of our consultants will contact you.
Regards
The Crocs Team
We at Crocs SA strive to deliver an excellent customer service experience, we regret to hear that our service has disappointed you and can only imagine your frustration. We appreciate the time you took to share your concerns with us as this will help us to continue to improve our service.
Please be assured that we are investigating the matter and one of our consultants will contact you.
Regards
The Crocs Team