CROCS SA / BAD BAD CUSTOMER SERVICE

i DID ONLINE PURCHASE OF 3 PAIRS CROCS SNEAKERS (order #52028) AND PAID 27/12/2019 AND RECEIVED ON 09/01/2020.

2 OF PAIRS ARE WRONG SIZE, NEED TO EXCHANGE FOR BIGGER SIZE. 13/01/2020 email send *** crocs will contact within 48 hours - no call received 15/01/2020 email send *** crocs will contact within 48 hours - no call received 20/01/2020 I called ***. They said they will send me an email so that I can pay for the courier fee to send me the correct sizes and to collect the exchange. I have not received anything. 24/01/2020 email send the third query *** crocs will contact within 48 hours - no call received