CROCS RETURN PROCESS

I am disgusted by the service I have received from your customer service department. Last year December I logged a return for 2 pairs of crocs, both pairs were collected (in one box) and sent away to the warehouse. A few weeks later received only one pair of crocs back. I’ve called crocs and spoke to 4 agents, I only got the names of 3, Nehamia, Bonnie, and Chantal. They ALL promised to fall warehouse and get me an update. Your Facebook response is just as pathetic. I message and get responses back with no action. It’s now the 12th Jan and still no contact. I feel as though someone at the warehouse took my extra pair of shoes as they cannot find it.