BK
Bertha K

1 reviews | Active since Jun 2011

30 Jun 2025, 11:51

Crocs online store ****

Online store ****. Be careful purchasing from the crocs.co.za online store (https://www.crocssa.co.za/). I wanted specific crocs not available in their shop. On the online store the price says R499 - I add this to my basket. When I reach the checkout - I pay for the basket, it was R4099 or something like that. When I get back to my profile - to my surprise my basket has 5 items instead of the 7 that I added. At first I just thought, stock ran out maybe on checkout. Until I noticed, they actually charged me the full amount anyway. How then, when I check the basked - the items have changed prices. They are no longer R499 but they are now R899. So while I am processing my credit card - they update the basket - remove items, hike up the price of the remaining items to make R4k. If you actually add up the new basket its R4400 - an extra 400, the the basket does not even add up to what I paid.

I contact their customer support and she says: "Sometimes the sale ends even when items are already in your basket" -- whaaat? I go to their website this morning - the sale is still on. So it mysteriously ended while my items were in the checkout basket, but is back up again today? And upon it ending - they just decided what to take out of my basket so the total amount I have already paid adds up, removing items from my basket. I paid for 7 items and got 5. Just a **** -- and this sale is still on.

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