Crocs is a ********** business!!

Bought two pairs of crocs online during the black Friday special. One pair arrived and I queried the second pair. After waiting two days, they responded and said I chose a pair that was out of stock and needed to choose something in the same price point. I explained that I got it on special and there was nothing in that price point. And all communication stopped. They have not refunded me nor have they sent another pair. Been fighting all week with no help. Crocs online is a **** and have ****** money from me. Nobody helps on their call lines, Facebook or Instagram. Calls are immediately dropped when you phone or you sit on hold for 10 minutes before it is dropped. No one has helped but we are looking for the CEO because we are not the only ones who have experienced this outrageous customer service. Very dissapointed in this.