JS
Jwalane S
1 reviews | Active since Nov 2022
03 Nov 2022, 07:59
Crocs has a bad online customer service period!
Order number SOVZAZACRSY251076 was placed on the 22nd of October, a week later sent them a email regarding a follow Up on my order they didn’t reply , then I called them 7 working days later and the lady on the phone was chilled promising that I will get my order by Friday, I have asked if I can fetch it to the nearest store she refused and said I will definitely get them before the end of the week . Come Wednesday they are sending an email that there is a delay.
@crocs South Africa i need my shoes by Friday or please make an exception that I go and collect at one of your stores as I need them ASAP.
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Crocs South Africa's replyOfficial
03 Nov 2022, 14:33 Hi Jwalane, we apologise for the frustration regarding your Croctober delivery. Due to the volume of our sale, we've had to extend the delivery ETA to 14 business days and are doing our best to keep up with all orders and enquiries. The orders from the 23rd are our highest priority so please be assured that yours is on its way. We will have a member from customer service get in touch with you. Thank you for bearing with us. Crocs SA
Crocs South Africa's reply03 Nov 2022, 14:33
Official
Hi Jwalane, we apologise for the frustration regarding your Croctober delivery. Due to the volume of our sale, we've had to extend the delivery ETA to 14 business days and are doing our best to keep up with all orders and enquiries. The orders from the 23rd are our highest priority so please be assured that yours is on its way. We will have a member from customer service get in touch with you. Thank you for bearing with us. Crocs SA