CROCODILE CROCS THUMBS DOWMN

On 29 Dec 2020 i made a online purchase of a pair of crocs. I received a confirmation email of my purchase stating that delivery to be done in 7-10 days. Today 13 Jan 2021 i have not received any followup email or sms stating your order in progress or shipped or an apology for the delay. I tried to phone the customer service line and got through to switchboard who told me on day 1 the team is in a meeting they will call me back, on day 2 i was told again that someone will call me back with feedback. Now on day 3 i get another response that none of the consultants are available to take my call and they will call me back. I feel this is unacceptable that i am not able to speak to a consultant who can confirm my order and advise in which stage my order is. I normally order from Clicks, Dischem and Mr Price and they are always aware of the progress of my order. This is my first and last time i am doing an online order from Crocs. They are unprofessional, unhelpful and No Communication speaks of something ***** going on. The least i expect is some communication giving me the status of my order not discounting the days 7-10 days it takes to process an order. Get your ACT together CROCS as we are moving to an ONLINE shopping platform and you are going to loose customers with this poor Service.