******* service

on 7 november 2020, 9:26am i order a pair of crocs online from their website. i have the proof that the money went off my account and I even phoned the bank to confirm and I am sitting with a letter from them stating that it did went off and they even wrote on the the lady the account it went it which is CrocsSA. I phoned crocs on the 16th of Nov 2020 to ask where is my order i placed because the first 2 I bought was delivered in 3 days. the lady firstly said she cant hear me, but the funny thing is that she said she can see my phone number and will phone me back but she never phoned back. the next day i phone in again and the lady said she will email me and I need to reply then with the proof of purchase / order. no call back after i send proof. i phoned a 3rd time and the lady send me 7 email and i rep**** to all 7 with the proof and letter from the bank. so far no word as been received from them. when i phone them now they dont answer as they can see my number. worse experience ever. so dont get fooled and order crocs online. i know they have great special, but rather pay a little more and go to a crocs store instead. the whole country is ******* and it seems crocs are following closely behind them. and i always thought the customer comes first and that the customer is always right. rule number one the customer is always right and rule number obey rule number one.