Blatant Disregard for Customers

Bought a pair of gumboots for my son last year. He only fit into them recently, wore it once and it tore down the side.

Emailed them and chatted to someone on their website, who asked for my email address so that they could follow it up. I'm still waiting!

I posted it on Facebook as well. They were slightly more responsive there. Asked for additional photos, which o sent, and then nothing. I messaged them and was asked to give them 24 hours. That was last week Tuesday!

Posted a comment on their Facebook page and sent them an inbox message and there's been radio silence. It's disgusting that they blatantly ignore responding.

Their Customer Service used to be so good and now it's barely there.