Bad Service with No Customer Care

Bad Service with No Customer Care and shifting blame to the customer

So on 27th October 2027 at 13:14 I received an email from crocs confirm order of which I have paid and I was excited as I bought with the order two pairs of of the same crocs for twin girls. I think they were more excited than I am.

To my surprise, I got another email from crocs at 17:51 stating: Hi Nigel, "Thank you for your order. Unfortunately, we have had to remove items from your order but don’t fear the rest of your order will be delivered as normal and a refund has been processed through your initial payment method. Please see below for the updated order: Order No. SOVZAZACRSY***

In my opinion, why did it take them almost 5 hours to discover there is no stock available as the system automatically deducts the quantities when orders are paid for. I believe that they have given the shoes to someone else who purchased afterwards and now they want to take the easy way out and blame the system.

They will have to take responsibility and ensure that the correct shoes are delivered as I made payment and the shoes were available but they messed up and have to admit and correct and treat people / their clients with respect

I hope and pray that this matter will be resolved in a professional manner and have urgent attention also letting it not happen with others in the future