OK
Onwabe K
1 reviews | Active since Nov 2022
09 Nov 2022, 22:13
BAD SERVICE DELIVERY
Bad service, I ordered on the 23rd of October 2022 and my shoes haven't arrived. They are telling me about despatching latest on the 22nd of November 2022 and I'm honestly tired of waiting as I won't even be at the delivery address then cause I'm moving. I would really appreciate It they would refund me by Friday 11/11/22
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Crocs South Africa's replyOfficial
10 Nov 2022, 13:01Hi Onwabe, thanks for your message. We are terribly sorry for the frustration and delay of your delivery. We have put measures into place to keep up as best as possible but our expectations were surpassed. Please note that the date given in the SMS is the last possible date for delivery and we have packing teams in place dedicated to getting these orders out sooner. We understand the disappointment and will reach out to you regarding your refund request. Please accept our sincere apologies, Crocs SA.
Crocs South Africa's reply10 Nov 2022, 13:01
Official
Hi Onwabe, thanks for your message. We are terribly sorry for the frustration and delay of your delivery. We have put measures into place to keep up as best as possible but our expectations were surpassed. Please note that the date given in the SMS is the last possible date for delivery and we have packing teams in place dedicated to getting these orders out sooner. We understand the disappointment and will reach out to you regarding your refund request. Please accept our sincere apologies, Crocs SA.