Bad poor customer service.

Last week I went to the Crocs store in Somerset Mall. I purchase a pair of shoes online.i ask one of the staff members if it is possible that I can exchange the shoe , it I'm disappointed in crocs reason why there where a manufacturing problem or supply problem. Moral of the store he told me no he can't assist. After 10min he went to speak to the store manager she came out I explained and showed her how the shoes were designed or what my concern was. She told me I need to send it back online she unfortunately cannot take the shoes back..I ask the store manager if they are the only branch with that policy. Normal if I purchase an item online and it's incorrect I can exchange at any other branch close by. If it is from the same branch or store..when I told her if I purchase online at a Woolworths store or any other store and the item is incorrect or small I can exchange in store. Than she told me it's fine she will exchange for me .. But today when I went to the store again wanted to purchase shoes for my whole family there wasn't availability of staff to assist me.i again ask the store manager a question she looked at me answered me and walk away, I still wanted to ask for a different sizing but she wasn't interested in assisting me..

I feel the staff isn't informed in the store policy and also she as the store manager needs to change her attitude she maybe thinks that I'm going to waist her time and that I'm not going to purchase. Every customer needs to be treated equal and not being judged. I will never go back to the crocs store in Somerset mall again So sad because I not only wanted to purchase for me but my staff members aswell.and for a store manager to lie in my face and told she can't exchange my item. She most probably didn't know that I knew my rights as a customer or the policy...