As useless as they come

If you ever intend buying crocs, go to a bricks and mortar store. Stay away from their online store. Once you make the mistake of buying online, pray like you've never prayed before that nothing goes wrong because if it does there is no solution. You can check the stats on hello peter, one third of complaints go unanswered, 74% of their ratings are one star, their average response time per complaint is over 400 hours and in my experience, the responses are not up to scratch. When they say they will investigate, again, in my experience, it means they will not respond to you again. I have even submitted a negative review twice about one of their more expensive shoes and received the message that the comment is with the moderator. Nearly a month later and no sign of my comment. Crocs SA should change their name for their online store to Crocks (as in decrepit) SA. To be fair, I have to say that the service I received from the Access Park store was professional and what is expected from our retailers.