Appalling online service

Order ID: 21034 Date Added: 24/11/2017

I am a loyal Crocs fan. I bought 3 pairs with an online order, I just want to exchange one pair of shoes for a bigger number. I have mailed every other day without receiving any response. I have also called the number indicated on the website: ********** numerous times without any one answering the calls. On 2 occasions I got a voice recorded message saying the mail box can not take more message. I have spoken to Receptionist, no joy.

My son loves these shoes, I don’t want any refunds or return, I just want the shoes to be replaced for number that fits him. PLEASE???!!