Angry with Crocs SA

I bought 2 pairs of crocs sandals online. they sent me 1 incorrect size. Been trying to get assistance from the from the 28/11/2018 till to date nothing was promised that the they out sourced the pair nothing please help.

Read Communication with Crocs Sa below.

##- Please type your reply above this line -## Your request (23303) has been updated. To add additional comments, reply to this email. Nabeela Sheldon (Crocs South Africa) Dec 7, 09:02 EET Hi Mbali

We apologize for any inconvenience caused , we will hand over the complaint of the courier and make sure the issue is dealt with. We have sourced your item from one of our stores and i will Track your parcel to see how far it is.

Mbali Dec 6, 16:34 EET Good day The courier guy from RAM came to fetch the shoes on Tuesday the 04.12.2018 and left. Today I received a call from RAM that he came with my shoes I went back to the office. I opened the parcel still the same shoes. Called him back he promised to send someone to collect. I’m not getting joy from CrocsSA. This is just plain selfish as I was promised that Monday today is Thursday haven’t heard anything from you guys. Maybe I don’t deserve to be your customer I wonder why. ****ed off nxaaaaaa.

Nabeela Sheldon (Crocs South Africa) Nov 30, 08:20 EET Good Morning Mbali

Thank you for contacting Crocs SA.

Please be advised that all exchanges will only be processed from the 4th December 2018. Alternatively you can go in store to process the exchange as well.

Please confirm if I should keep your details to process the exchange after the 4th December 2018 ?

Kind regards, CrocsSA

Mbali Nov 28, 15:58 EET Good day Been waiting for feedback regarding my query. Thank you

Signature Version 04/10/2018 18:00 From: Mbali Sent: 28 November 2018 08:59 AM To: ********** Subject: Incorrect sise Good day kindly note I received incorrect size for shoes on order 35650 instead of w6 I received w8. Regards