Accused of theft for alien feet.

I ordered two pairs of siren clogs. As I loved these shoes and wanted to get extra pairs as part of the croc-tober special. However when It was delivered. I received two pairs. Each pair with the same side clogs first pair size W10 both right side feet, second pair size W12 both left side feet. So I contacted Crocs and asked to do a refund as I did not want to miss out on the sale and would rather re order another pair. Crocs SA then collected these shoes in the same package I had received them in and refunded me 1 pair only. Claiming I had ****** the other pair and only returned 1 pair. Now I know theft is possible and that it's not out of the realm of possibilities that some ppl might want to ***** an extra pair of shoes. However, I have both a right and a left foot. And need a pair of shoes to fit both.i have also been cursed with the problem of both feet being size 8. And not each foot being a different size. So now the fight continues with a freed company who thinks I am walking around with tow different sized feet or two same sides feet. Instead of all the other Crocs I purchased being the same size and each pair having 1 Left foot and 1 right foot.