A nightmare

The return process is horrible. I have logged a return for my order, and opted for an exchange. This was 09 December 2024, today is the 23rd, I still haven’t received my order exchange.

The only time I received communication was on the 18th, after I had sent a follow up on the 17th. I had no access to my email from the 18th till yesterday. Only to find and email from the 19th, telling me that I have 24 hours to respond, when they had from the 9th, till the 17th without communicating with me.

Bad service, and their other email keeps bouncing back.