MU
Mariam U
1 reviews | Active since Mar 2020
07 Nov 2022, 15:27
22nd October order delayed
I placed an order on the 22nd October, in counting its 17days today without any updates, I tried to follow up but only received the auto response email, please get back to me ASAP with the status of my order.
Regards Mariam
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Replies (3)
Crocs South Africa's replyOfficial
07 Nov 2022, 16:22Due to the great support we got from our Crocs shoppers there is a backlog, we do apologise for the inconvenience. Rest assured you will receive your goods, again apologies for the inconvenience.
Crocs South Africa's reply07 Nov 2022, 16:22
Official
Due to the great support we got from our Crocs shoppers there is a backlog, we do apologise for the inconvenience. Rest assured you will receive your goods, again apologies for the inconvenience.
MU
Mariam U's updateReviewer Update
07 Nov 2022, 18:16That does not resolve my issue, by when I might going to receive it, or is any way I can collect my order? You guys mentioned 14days now it's 17 day's I need this resolve ASAP as your response does not indicate anything to resolve the above.
MU
Mariam U's update07 Nov 2022, 18:16
Reviewer Update
That does not resolve my issue, by when I might going to receive it, or is any way I can collect my order? You guys mentioned 14days now it's 17 day's I need this resolve ASAP as your response does not indicate anything to resolve the above.
Crocs South Africa's replyOfficial
10 Nov 2022, 13:06Hi Mariam, thanks for your reply. We have put measures into place to keep up as best as possible but our expectations were surpassed. Please note that the 22 November is the last possible date for delivery and we have packing teams in place dedicated to prioritising these orders and getting them out sooner. We understand the disappointment and are doing our best to improve as each day comes. Please accept our sincere apologies, Crocs SA
Crocs South Africa's reply10 Nov 2022, 13:06
Official
Hi Mariam, thanks for your reply. We have put measures into place to keep up as best as possible but our expectations were surpassed. Please note that the 22 November is the last possible date for delivery and we have packing teams in place dedicated to prioritising these orders and getting them out sooner. We understand the disappointment and are doing our best to improve as each day comes. Please accept our sincere apologies, Crocs SA