POOR SERVICE

I am not happy with the service I am getting.

Firstly I pay a monthly subscription fee and it was never late there was no issues with payments EVER!!! My fibre was off since yesterday which forced me to miss a meeting, come into the office and today I had to give out petrol money of R300. As it cost me R300 to drive up and down to the office where my work advised me to work from home as I don't have to be in the office.

Secondly I've been without Fibre since yesterday around 11. The reference number I was given is 28778. Tell me how is this fair:

1) I had to contact someone on whatsapp to get this number as no one responded with a reference number since 11 yesterday. Don't tell me your turn around time is 24/48 hours. 2) I called twice this morning, first time around the guy said he will contact me via email as I had a meeting scheduled but I had to step aside to call for feedback the SECOND time!! Bongani if I remember correctly phoned back to say they will come out at 13:30. 3) I am not even home, no one is as the fibre is off so my wife is by her mother and I came to work, yes this morning I had to drop her first.

How is this making any sense CRISP FIBRE?

HONESTLY IVE HAD IT WITH YOUR ****ING FIBRE ISSUES. I DEMAND TO SPEAK TO A MANGER OR SOME SORT PERSON WHO WOULD BE ABLE TO ANSWER MY QUESTIONS.

THIS IS BULL**** HONESTLY.

I've included everyone in this email because no one seems to respond to me or give me an update. I am really annoyed. And feel like canceling my subscription but I will not pay any additional or outstanding fees because clearly CRISP FIBRE do not meet my expectations and fulfill their end of the contract.

ITS AS SIMPLE AS THAT!!

IT IS 12:42, NO ONE CAME BACK TO ME WITH REGARDS TO THE WIFI. I LITERALLY SPENT R50 PHONING THEM 10 times TODAY!!

Really CRISP FIBRE? PATHETIC SERVICE