Excellent support By Crisp Fibre!

Ten days ago, during the evening, my internet was struck by a lightning storm. The next morning I called the support at Crisp Fibre and was immediately set in contact with a guy named Donovan. He was extremely supportive and friendly. He sends out his team the same day to fix the problem. His team, Hans and William, was very helpful and quickly identified the problem as a fault with the fibre pod port. This finding brought in Telkom and its subsidiary Open Serve into the picture. They fist denied the problem and then Donovan came out himself and confirm the diagnosis of his team. Then also a support member Darren come to the party and again with very professional assistance he tried to solve the problem. even after hours and the weekend thereafter Donovan and Darren tried to support. Only on Monday, the 23rd Open Serve sends a technician to solve the Telkom problem. That means 6 working days for Open serve to respond. Once again thank you for the Crisp Fibre team. They are a company that I can highly recommend for their service and more specific their super support team!

R Rogers