Crisp Fibre System Flawed

It is unfortunate that I have to give a negative review on my internet Fibre supplier. I have been a client with Crisp Fibre for over a year and never had a complaint. However, I got home to find my WiFi down… upon contacting them, they informed me that my line was cut due to me not paying. I paid on the 30th of each month religiously but apparently their system blocks your line automatically if your payment doesn’t reflect by the 3rd. Now payment reflected on time and yet I am still without a line and support can’t help me since it’s only accounts that can. Their system is highly flawed and I am highly disappointed with their service. I would NOT recommend them as a service provider. The only problem I have is that I have no choice in our complex as they are the only service provider allowed in our complex😡