sM
sipho M

1 reviews | Active since Nov 2016

27 Apr 2021, 19:36

Always Disconnected! Bad ISP ever

Very bad, every weekend and holidays we are disconnected for more than 10 hours a day, I am frustrated about your service.

0
Replies (7)
Crisp Fibre Pty Ltd
Crisp Fibre Pty Ltd's reply27 Apr 2021, 19:39
Official
Hi Sipho

Thanks for letting us know. We have a major network issue with our upstream provider. We are busy resolving it. 

We don’t have these issues daily. 

Kind Regards
sM
sipho M's update27 Apr 2021, 19:50
Reviewer Update
It's been over 10 hours now, I mean that is too much timeout,
Crisp Fibre Pty Ltd
Crisp Fibre Pty Ltd's reply27 Apr 2021, 19:52
Official
Hi Sipho

We know. That is why we are busy resolving it
Crisp Fibre Pty Ltd
Crisp Fibre Pty Ltd's reply27 Apr 2021, 21:23
Official
Please test your connection now. 

The backhaul provider has fixed the issue
Crisp Fibre Pty Ltd
Crisp Fibre Pty Ltd's reply27 Apr 2021, 21:35
Official
Please test your connection now. 

The backhaul provider has fixed the issue. 
sM
sipho M's update27 Apr 2021, 21:38
Reviewer Update
Thank you,
We are connected now
Crisp Fibre Pty Ltd
Crisp Fibre Pty Ltd's reply27 Apr 2021, 21:41
Official
Sorry for any inconvenience caused.