5 Days Offline with No ETA: Appalling Service at Aan de Wijnlanden

I do not want another robotic apology; I want my Wi-Fi working. My internet at Aan de Wijnlanden Estate has been completely offline since last Friday September 4th, 2026 due to Crisp Fibre's sheer negligence in checking and repairing their connections.

When I contact customer service, all they do is say "sorry" and that they are "seeing to it," but they refuse to provide an ETA. I rely on a stable internet connection to work online. Because of Crisp Fibre's incompetence, I have been forced to spend my own money buying emergency mobile data just to stay connected. Why am I paying a monthly subscription for fiber if I have to buy backup data anyway?

Since my service has been down for 5 days (and counting), I expect a pro-rata credit app**** to my next month's billing for every single day this internet remains offline, as well as compensation for the emergency data I was forced to purchase.

Appalling service. If you work from home or live on this estate, do not use Crisp Fibre.