NK
Nokukhanya K
1 reviews | Active since Feb 2023
14 May 2023, 19:56
Still on credit review after 7 months
I am so shocked at the horrible service I have received from Credit Salvage. Sindile has not delivered any of the promises he made to me in October 2022. They debited about R6000 from my account between November and December 2022. It's been 7 months and I am still on credit review. He's not giving me any updates, and worst of all, he's not reading my messages. It definately feels like I've been ****ed.
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Replies (2)
Credit Salvage's replyOfficial
15 May 2023, 10:23Good morning Nokukhanya Khanyile
We have investigated your complaint and apologize for any inconvenience caused. Accordingly, we can confirm the following:
We have investigated your complaint and apologize for any inconvenience caused. Accordingly, we can confirm the following:
There has been a slight delay as we have encountered resistance from MBD, who collect on behalf of Capitec. The prescription investigation of over R70 000 is extremely sensitive, and we are taking precautions to ensure that this large amount of debt owed by you does not become due and payable because of aggressive prescription investigations.
However, we are prioritizing your matter and anticipate resolving this prescription account with Capitec as soon as possible.
Kind regards.
The Credit Salvage Customer Care team
Credit Salvage's reply15 May 2023, 10:23
Official
Good morning Nokukhanya Khanyile
We have investigated your complaint and apologize for any inconvenience caused. Accordingly, we can confirm the following:
We have investigated your complaint and apologize for any inconvenience caused. Accordingly, we can confirm the following:
There has been a slight delay as we have encountered resistance from MBD, who collect on behalf of Capitec. The prescription investigation of over R70 000 is extremely sensitive, and we are taking precautions to ensure that this large amount of debt owed by you does not become due and payable because of aggressive prescription investigations.
However, we are prioritizing your matter and anticipate resolving this prescription account with Capitec as soon as possible.
Kind regards.
The Credit Salvage Customer Care team
NK
Nokukhanya K's updateReviewer Update
25 Sept 2024, 10:02I am happy to announce that Credit Salvage managed to successfully remove the debt review flag off of my name. Sindile has been very helpful throughout this journey, I would like to thank him and the team for all the assistance. I would highly recommend them.
NK
Nokukhanya K's update25 Sept 2024, 10:02
Reviewer Update
I am happy to announce that Credit Salvage managed to successfully remove the debt review flag off of my name. Sindile has been very helpful throughout this journey, I would like to thank him and the team for all the assistance. I would highly recommend them.