Refusal to terminate services and unhappy with service

I have sent a request via email and on the portal to terminate services, however I have received no response on the process to do so.

I have older accounts on my credit profile such as lime and finchoice that need to be removed but there's been a focus only Woolworths and Absa for the last three months,. As such I no longer want the services as i am not being assisted how I thought I would be. I am not able to take calls during working hours and I have indicated that. But. My request remains