TM
Thapelo M
1 reviews | Active since Feb 2021
02 Feb 2023, 09:22
Poor customer service
Horrible experience and bad customer service and when I complained instead of being called and apologize for being given a bad service instead when I requested my refund I was called by the DIRECTOR of the company threatening me that they will cancel my contract and make sure that thy charge me with extra additional cost and will give till the end of yesterday to pay tat amount if not he will make sure they list me with all credit bureaus
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Replies (2)
Credit Salvage's replyOfficial
02 Feb 2023, 09:51Good day Mr Thapelo Manthi
Please accept our apologies for any inconvenience caused. Based on our investigation, we have already cleared 15 of your 18 adverse accounts, including two enforcement action default listings, prescribed accounts, and updates within 3 months. We have saved you an amount of R31 818 on the removal and updates of prescribed accounts. Your history of non-payment to all your accounts is extremely long, and as advised to you telephonically the process may take a bit longer due to the number of adverse accounts.
Due to the large amount of work already completed in a noticeably short period, we are unable to provide our service for free by granting your refund request.
Additionally, we have investigated your several complaints over the last three months, and we have informed you in detail of the delays in each matter. Additionally, you have been very active on our online portal, where you viewed detailed progress on each step.
As your matter is now handed over to our attorneys to claim defamation damages based on your falsified information, we will not be able to comment further
The Credit Salvage Team
Please accept our apologies for any inconvenience caused. Based on our investigation, we have already cleared 15 of your 18 adverse accounts, including two enforcement action default listings, prescribed accounts, and updates within 3 months. We have saved you an amount of R31 818 on the removal and updates of prescribed accounts. Your history of non-payment to all your accounts is extremely long, and as advised to you telephonically the process may take a bit longer due to the number of adverse accounts.
Due to the large amount of work already completed in a noticeably short period, we are unable to provide our service for free by granting your refund request.
Additionally, we have investigated your several complaints over the last three months, and we have informed you in detail of the delays in each matter. Additionally, you have been very active on our online portal, where you viewed detailed progress on each step.
As your matter is now handed over to our attorneys to claim defamation damages based on your falsified information, we will not be able to comment further
The Credit Salvage Team
Credit Salvage's reply02 Feb 2023, 09:51
Official
Good day Mr Thapelo Manthi
Please accept our apologies for any inconvenience caused. Based on our investigation, we have already cleared 15 of your 18 adverse accounts, including two enforcement action default listings, prescribed accounts, and updates within 3 months. We have saved you an amount of R31 818 on the removal and updates of prescribed accounts. Your history of non-payment to all your accounts is extremely long, and as advised to you telephonically the process may take a bit longer due to the number of adverse accounts.
Due to the large amount of work already completed in a noticeably short period, we are unable to provide our service for free by granting your refund request.
Additionally, we have investigated your several complaints over the last three months, and we have informed you in detail of the delays in each matter. Additionally, you have been very active on our online portal, where you viewed detailed progress on each step.
As your matter is now handed over to our attorneys to claim defamation damages based on your falsified information, we will not be able to comment further
The Credit Salvage Team
Please accept our apologies for any inconvenience caused. Based on our investigation, we have already cleared 15 of your 18 adverse accounts, including two enforcement action default listings, prescribed accounts, and updates within 3 months. We have saved you an amount of R31 818 on the removal and updates of prescribed accounts. Your history of non-payment to all your accounts is extremely long, and as advised to you telephonically the process may take a bit longer due to the number of adverse accounts.
Due to the large amount of work already completed in a noticeably short period, we are unable to provide our service for free by granting your refund request.
Additionally, we have investigated your several complaints over the last three months, and we have informed you in detail of the delays in each matter. Additionally, you have been very active on our online portal, where you viewed detailed progress on each step.
As your matter is now handed over to our attorneys to claim defamation damages based on your falsified information, we will not be able to comment further
The Credit Salvage Team
TM
Thapelo M's updateReviewer Update
02 Feb 2023, 11:40No update was given to me till yesterday when I reguested my refund am aware that there are accounts that where removed but your deadline as promised was till the 15th of December 2023 and according to what you told me last year you said u had 17 accountts not 27 only yesterday on a call with Quinten that's when he told me that I wasnt honest that I had 27 accountts which I don't understand why I wasn't honest because they had my credit profile retrieved to them. And it's you guys who made me aware of 17 accounts which I wasn't aware of and promised me that you will still help me with no additional cost as long as paid the R2800 which I paid cash upfront last year before you even started thee process
Wht Quinten failed to do as Director was to apologize of behalf of the company and do what is right instead of threatening me telling me that he will cancel the contract and make sure that he blacklist me with all credit bureaus for the invoice of additional charges he will will put on my name so clearly I wasn't suppose to complain as a customer according to him
Wht Quinten failed to do as Director was to apologize of behalf of the company and do what is right instead of threatening me telling me that he will cancel the contract and make sure that he blacklist me with all credit bureaus for the invoice of additional charges he will will put on my name so clearly I wasn't suppose to complain as a customer according to him
TM
Thapelo M's update02 Feb 2023, 11:40
Reviewer Update
No update was given to me till yesterday when I reguested my refund am aware that there are accounts that where removed but your deadline as promised was till the 15th of December 2023 and according to what you told me last year you said u had 17 accountts not 27 only yesterday on a call with Quinten that's when he told me that I wasnt honest that I had 27 accountts which I don't understand why I wasn't honest because they had my credit profile retrieved to them. And it's you guys who made me aware of 17 accounts which I wasn't aware of and promised me that you will still help me with no additional cost as long as paid the R2800 which I paid cash upfront last year before you even started thee process
Wht Quinten failed to do as Director was to apologize of behalf of the company and do what is right instead of threatening me telling me that he will cancel the contract and make sure that he blacklist me with all credit bureaus for the invoice of additional charges he will will put on my name so clearly I wasn't suppose to complain as a customer according to him
Wht Quinten failed to do as Director was to apologize of behalf of the company and do what is right instead of threatening me telling me that he will cancel the contract and make sure that he blacklist me with all credit bureaus for the invoice of additional charges he will will put on my name so clearly I wasn't suppose to complain as a customer according to him