JA
J A
1 reviews | Active since Jul 2021
16 Jan 2025, 07:10
No responses from Sindile
Initially I received great service from Sindile, however it has gotten to a point where I get no response or updates on outstanding matters. It has been over 3 months and there has been no resolve, which has now resulted in my credit profile showing defaults. It seems that the consultants are great up until they need to sort out the admin.
Helpful (0)
Replies (1)0
Replies (1)
Credit Salvage's replyOfficial
16 Jan 2025, 09:30 Dear Rahima Patel
Thank you for your email and for sharing your concerns. We appreciate your feedback and the opportunity to address your queries.Firstly, we would like to highlight the efforts and progress made in your matter:
Regarding your concerns about the delay and lack of updates:
We also noticed that your December debit order failed, and even though you made a cash payment in November this unpaid debit is now placing your account in arrears. Despite this, we have continued to prioritize your case and provide service to ensure the resolution of all outstanding matters.
We recognize and value the trust you placed in our team, particularly with the excellent service provided by Sindile. Our aim is to maintain that level of service throughout the process. We regret it if you feel there has been a lapse and will ensure improved communication going forward.Please be assured that your concerns are a priority, and we will keep you updated on the progress of your case. Should you require any immediate assistance or clarification, do not hesitate to contact us directly.
Thank you for your patience and understanding as we work towards resolving this matter fully.
The Credit Salvage Customer Care Team
https://creditsalvage.co.za
Thank you for your email and for sharing your concerns. We appreciate your feedback and the opportunity to address your queries.Firstly, we would like to highlight the efforts and progress made in your matter:
- You signed up with our firm for debt review removal in October, and we successfully obtained the debt review removal court order on 20 November.
- Within one month, we removed the debt review indicator from the NCR and all the credit bureaus, ensuring that this part of the process was handled efficiently and effectively.
- We provided detailed feedback on 13 December regarding your query and clarified that we are awaiting feedback from RCS to finalize outstanding matters.
Regarding your concerns about the delay and lack of updates:
- Our offices were closed during the festive season, which may have impacted the timing of follow-ups. However, please rest assured that we are actively making follow-ups with RCS and other relevant parties to resolve this matter promptly.
- We understand the frustration of seeing defaults on your credit profile, and we are committed to resolving this issue as quickly as possible.
We also noticed that your December debit order failed, and even though you made a cash payment in November this unpaid debit is now placing your account in arrears. Despite this, we have continued to prioritize your case and provide service to ensure the resolution of all outstanding matters.
We recognize and value the trust you placed in our team, particularly with the excellent service provided by Sindile. Our aim is to maintain that level of service throughout the process. We regret it if you feel there has been a lapse and will ensure improved communication going forward.Please be assured that your concerns are a priority, and we will keep you updated on the progress of your case. Should you require any immediate assistance or clarification, do not hesitate to contact us directly.
Thank you for your patience and understanding as we work towards resolving this matter fully.
The Credit Salvage Customer Care Team
https://creditsalvage.co.za
Credit Salvage's reply16 Jan 2025, 09:30
Official
Dear Rahima Patel
Thank you for your email and for sharing your concerns. We appreciate your feedback and the opportunity to address your queries.Firstly, we would like to highlight the efforts and progress made in your matter:
Regarding your concerns about the delay and lack of updates:
We also noticed that your December debit order failed, and even though you made a cash payment in November this unpaid debit is now placing your account in arrears. Despite this, we have continued to prioritize your case and provide service to ensure the resolution of all outstanding matters.
We recognize and value the trust you placed in our team, particularly with the excellent service provided by Sindile. Our aim is to maintain that level of service throughout the process. We regret it if you feel there has been a lapse and will ensure improved communication going forward.Please be assured that your concerns are a priority, and we will keep you updated on the progress of your case. Should you require any immediate assistance or clarification, do not hesitate to contact us directly.
Thank you for your patience and understanding as we work towards resolving this matter fully.
The Credit Salvage Customer Care Team
https://creditsalvage.co.za
Thank you for your email and for sharing your concerns. We appreciate your feedback and the opportunity to address your queries.Firstly, we would like to highlight the efforts and progress made in your matter:
- You signed up with our firm for debt review removal in October, and we successfully obtained the debt review removal court order on 20 November.
- Within one month, we removed the debt review indicator from the NCR and all the credit bureaus, ensuring that this part of the process was handled efficiently and effectively.
- We provided detailed feedback on 13 December regarding your query and clarified that we are awaiting feedback from RCS to finalize outstanding matters.
Regarding your concerns about the delay and lack of updates:
- Our offices were closed during the festive season, which may have impacted the timing of follow-ups. However, please rest assured that we are actively making follow-ups with RCS and other relevant parties to resolve this matter promptly.
- We understand the frustration of seeing defaults on your credit profile, and we are committed to resolving this issue as quickly as possible.
We also noticed that your December debit order failed, and even though you made a cash payment in November this unpaid debit is now placing your account in arrears. Despite this, we have continued to prioritize your case and provide service to ensure the resolution of all outstanding matters.
We recognize and value the trust you placed in our team, particularly with the excellent service provided by Sindile. Our aim is to maintain that level of service throughout the process. We regret it if you feel there has been a lapse and will ensure improved communication going forward.Please be assured that your concerns are a priority, and we will keep you updated on the progress of your case. Should you require any immediate assistance or clarification, do not hesitate to contact us directly.
Thank you for your patience and understanding as we work towards resolving this matter fully.
The Credit Salvage Customer Care Team
https://creditsalvage.co.za