Unfair Charges, Continuous Harassment, and Dismissive Management – Credit Intelligence

I am extremely disappointed with the level of service and treatment I have received from Credit Intelligence.

I have an existing, agreed-upon payment arrangement of R200 per month, which I have faithfully honored and made every effort to pay regularly. Despite keeping my side of the agreement, I continue to be bombarded with reminder emails, automated messages, and additional fees/charges that I believe are completely unfair.

Rather than supporting customers who are actively taking responsibility and making genuine efforts to settle their accounts, Credit Intelligence makes the process more difficult and penalizes those trying to do the right thing.

When I reached out to resolve this matter directly and mentioned that I would have to escalate my concerns, the manager, Loraine Mudzanani, flippantly told me to "go ahead." This complete lack of empathy, accountability, and refusal to assist paying customers is unacceptable.

What I am demanding:

Immediate removal of all unfair additional charges/fees added to my account.

An end to unnecessary and relentless reminder communications while my payment arrangement is active and maintained.

Proper acknowledgment and transparent, fair treatment as a paying customer.

If Credit Intelligence refuses to engage constructively and resolve this issue directly, I will further escalate this matter to the relevant regulatory authorities, including the National Credit Regulator (NCR) and the Consumer Goods and Services Ombudsman (CGSO).