Lack of communication and PROPER feedback

<p>I have asked for feedback numerous times, and keep getting a generated document stating the amount of times our debtors have beeen contacted.</p> <p>I am not fased by how many times they have been contacted, I would like to understand what the processes are, with timelines linked. I have to send a mail more than once becoming quite nasty in order to receive some sort of response, which still does not answer my question. So the person receiving my emails either does not know the answer and tries to send whatever they can find to keep me quiet, or they genuinely don't understand an extremely simple question.</p> <p>Can somoene tell me what the process is, from handing over my debtor, start to finish.. legally, what are the steps that are followed. <br />a status report is not what I want, I want to know by which date, I can expect what action..</p> <p>Is this clear?</p> <p>Now can someone respond to my mail.</p>