Credit Intel: Strategy jeopardise further business with customer

"The Client undertakes to provide information on all payments received by the Client at least once a month in respect of all collection matters that were handed over to CI"

Please clarify this "ambiguous" clause when doing business with client intel. I've handed over past consolidated debt as carried in an AOD. I've got an invoice from client intel claiming commission and debtor fees (i'm on the no additional fees plan) for payments with regards to new invoices. No service can service the burden of these added costs. It should be Client Intel's responsibility to be clear on what debt they are suppose to collect. But..

"There is no need to send us any other documentation, as we will request it only when it becomes necessary." ??

FAIS Ombud: MK Fais 01879 18/19-GP 7 This complaint is not related to rendering of financial services under Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002) and was referred to the national consumer commission **********