Credit

Dear Sir/Madam,

I would like to lodge a formal complaint against Credit Clear Solution regarding payments that have been deducted from my account and concerns about how my debt account has been handled.

In July 2025, Credit Clear Solution informed me that they would assist me with my Capitec debt account because I was experiencing financial difficulties and could not keep up with my repayments.

They further advised me that I needed to pay R6,600 for a "Red Flag Certificate." An arrangement was made for me to pay this amount over three months, from July 2025 until September 2025.

Thereafter, from October 2025, Credit Clear Solution started deducting R2,582.43 from my account every month using the payment reference: NPCREDITCL DCPRD0001P3CBR.

Recently, I contacted Capitec to enquire about the status of my debt account. The Capitec consultant informed me that Credit Clear Solution has not been making payments towards my Capitec account as I had been led to believe.

I am therefore concerned that: I have been making monthly payments of R2,582.43 since October 2025. Credit Clear Solution represented that they would handle my Capitec debt account. Capitec has advised that they have not been receiving payments from Credit Clear Solution. I may have suffered financial prejudice as a result. I kindly request a full investigation into this matter and assistance in determining: Where the funds deducted from my account have been paid. Why the payments were not forwarded to my Capitec account. What steps can be taken to recover any funds that may have been improperly collected.

I have supporting documents available, bank statements that show there deducting. Please find attached bank statement, ID Document and my loan statement.

Your urgent assistance in resolving this matter will be greatly appreciated.

Kind regards, Ziyanda Felicia Matikinca ‪***‬ ‪***‬ ***

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