DO NOT USE! ****mers - they will take your appliance and may not bring it back

Craig Engineering happily takes deposit money, completely ignores deadlines, cuts off communication, and effectively holds customer property hostage. Avoid this business at all costs. I have opened a theft case at the policy station as they have not returned my machine after 3 weeks.

Earlier this year, I hired them to fix a noisy spin cycle on my washing machine. They collected the machine before making the final repair costs clear, but they did eventually return it.

Less than six months later, the exact same problem recurred. They collected the machine again under the pretense of a warranty inspection, but once they had it at their workshop, they refused to honor their guarantee. Instead, they claimed the issue was due to "overloading" and demanded more money.

To resolve the issue quickly, I reluctantly agreed to a reduced fee of R1,300 and paid a 70% deposit via instant EFT. Since taking my deposit, they have subjected me to a continuous cycle of ignored messages, missed deadlines, and blatant lies. They have repeatedly promised specific delivery slots, only to fail to show up without warning. When followed up with, they offer stalling excuses like "technicians are on the way" or completely ignore my communication.