Unfair treatment

Bad Service On 24 June I made a booking for mani and pedi at CLHS for 18 July, upon booking I was advised that there’s a special running, pay for one treatment and get one free.

The policy of the establishment is to pay 50% deposit and balance on the day of the treatment. In my case it meant I should have paid R175 and balance of R175 on the day of the treatment. However as I usually do I paid the full amount of R350.

Unfortunately on 17 July, I had an emergency and I was not not going to make it on the 18th, I reached out to CLHS to request another day but Deani Roesch unapologetically rejected my request, without any hesitation, citing that it is late already.

I have a few concerns regarding this matter:

First, why am I not getting my R175 back, is Deani Roesch even ware that I made full payment not just 50% deposit.

Second, we all know that life happens, this condition about forfeiting the deposit is an absolute ****. The least should be that if the customer is not be able to make it, they should book another appointment, but this approach about forfeiting the money is absolute *******.

Third, Deani Roesch is content with the fact that she just brushed me away like that. I believe that as a customer, of a very long time, I didn’t deserve to be tossed off like that. I am quite happy not to get a refund but an alternative date would have been appreciated. The way she treated the me was very cold.

I thought shopping around for alternative spa would be a challenge but I have landed into a perfect spot in Magalies. All I am requesting is to have my money back. I paid full price instead of 50% deposit