You're just another drop in the bucket

My husband's Christmas gift was meant to be delivered to my office on 24 December as the Tracking order confirmed so. It never arrived. Then it was meant to arrive on 27 December like the tracking order confirmed, it never arrived. The tracking order seems to state that's it's already delivered but it wasn't. So I called Customer service who then told me that it's still at their offices and that they were at my office but had the wrong number for me. The lady (who never gave her name) on the phone didn't even read the number she has for me so how am I meant to know if it's the wrong one or not?! My office receptionist also confirmed on the 24'th, 25th, 26'th and 27'th that no Courierit guy came by. Surely if they were at my office, they could've just left it with reception? I've tried calling Raru regarding this but that number is an answering machine.

I was then told it'll be here by the 30th and when I called them on the 30th to follow up the lady on the phone was very confused, there was no message left on their system that the parcel was meant to be delivered on that day. Surely it should be delivered regardless of a note or not? She then told me that they had no drivers available, now how is it possible that a courier company has no drivers available?!! This is ridiculous! She went back and forth trying to explain to me about their process but all I really wanted to know is if the parcel would arrive that day. She then told me it cannot be done and asked if I could collect it. "I have already paid a delivery fee and now you want me to collect it?" She then told me she'd speak to a supervisor and get back to me but I have yet to hear from them and I have yet to receive a proper apology from Courier it and Raru. The parcel finally showed up on the 31st December after it originally was meant to arrive on the 24th. I asked Raru if they will takes steps to avoid issues like this next holiday season but they've chosen to ignore me.