WORST SERVICE PROVIDER

I have been waiting for my parcel for the past 2 weeks. I needed a document to be collected from SAPS in Pretoria and scheduled collection for 26/04/2024 and submitted my ID copy and authorisation letter. I wrote my ID number and reference number on that letter. The following day I received an email stating that they cannot collect because there’s missing information (my ID number and reference number written in the letter🙄). I gave them the information and I still have not received my document. There’s no updated information on the tracking website. I have been in communication with Obed Mogapi since 07/05/24. He told me that my parcel was collected on 07/05/24 and that I should go and collect it at Clicks. Bear in mind I have not received any communication or reference number confirming that my parcel has arrived at the store and is ready for collection. I asked him if I must go to Clicks without any reference number and the answer was yes. I went to Clicks, they are unable to assist me without the reference number as expected. The service at Courier It is disgusting. 🤮 I WILL NEVER USE THEIR SERVICE EVER AGAIN.